Smart Rental Policies

Lockout

Pets

• Maximum of 2 pets under 50 lbs.
• One time, non-refundable fee of $300 per pet.
• All pets must be current on shots, licenses and tags according to all local requirements.
• All dogs must be on a leash when outside of the apartment.
• All animals must be appropriately kenneled when unattended.
• Pet waste must be cleaned up both indoors and outdoors.
• The tenant is responsible for any damage the pet has caused.

Smart Rentals reserves the right to require the pet be removed or terminate tenancy if any part of this policy is violated.

Pests

Smart Rentals is responsible for pest control for the first 30 days of a lease only. Multi-family units are treated quarterly in the public areas only.

BED BUGS
Bed bugs are very hard to kill and some experts report that bed bugs are reaching near epidemic levels in certain cities and areas in the United States. Tenants are required to take care of bed bugs, and are required to report bed bugs immediately to the Smart Rental.

• REPORT TO SMART RENTALS IMMEDIATELY!
• Smart Rentals will complete the remediation.
• Tenants must vacate the property for 24 hours during treatment.
• There will be a charge.

1. Submit the online quote
2. Schedule immediately, an appointment to remediate bed bugs
3. Failure to report and take care of the problem might result in an eviction

BBQ

Insurance

Salt Bins

SMOKING

NO SMOKING. “Smoking” means inhaling, exhaling, burning, or carrying any lighted or heated cigar, cigarette, pipe, or any other tobacco or plant product intended for inhalation. This also includes hookahs and marijuana. “Smoking” also includes the use of any natural, synthetic, or electronic smoking device which creates a vapor or aerosol of any kind. Landlords are not required to permit marijuana smoking on the premises even if a tenant possesses a medical marijuana card.

• Smoking will be permitted in outdoor spaces. Tenant(s) must take all reasonable precautions to not cause a nuisance or health hazards to other tenants and will be held responsible if complaints are received.
• A breach of this clause by the Tenant(s) shall be deemed a material breach of the Lease Agreement and grounds for enforcement actions, including fines of $100, and/or legal action. The Tenant(s) acknowledge(s) that a breach of this clause shall render the Tenant(s) liable to the Landlord for repair costs due to any damage, odors, or residue caused by smoking.

Tenant Policy: Water and Sewer Backup

If you experience a water or sewer backup (toilet, sink, basement drain, shower), follow these simple steps immediately:

Steps to Follow:

1. Stop Using Water:
Do not use any water. Continued use can cause flooding and damage.

2. Report Immediately:Open a maintenance task right away on the Smart Rentals Tenant Portal.

3. Wait for Plumber:Smart Rentals will quickly send a plumber to clear and fix the blockage.

Important Information About Charges:

• No charges if the blockage is due to normal wear.
• If the blockage is caused by unauthorized items (like personal hygiene products, grease, toys, or other inappropriate materials), repair costs will be charged to the tenant.

Tenant Policy: Air Conditioning Maintenance

To keep your HVAC system working properly, please follow these guidelines:

Tenant Responsibilities:

Filter Replacement:
Replace the air conditioning filter every 30 days.

Thermostat Batteries:
Regularly check and replace the thermostat batteries as needed.

If Your HVAC Stops Working:

• Turn the air conditioning OFF and leave it off for at least 1 hour.
• After 1 hour, turn the air conditioning back ON.
• If the air conditioning still doesn't work, immediately open a maintenance ticket through the Smart Rentals portal.
• Wait for the Smart HVAC technician to respond and address the issue.

Move out

Notice of Renewal/Non-Renewal

Submit your 60-day notice before your lease ends to avoid forfeiting your deposit. You can do this by:

• Opening a ticket in the portal
• Emailing: books@stlsmartrentals.com

MOVE-OUT INSPECTION

Schedule your inspection for 15 days before your lease ends. Use this link for move-outs:

1. April move-out
2. May move-out
3. June move-out
4. July move-out
5. August move-out
6. September move-out

Important Move-Out Notice

• Schedule Your Inspection Failure to schedule your move-out inspection on time will result in Smart Rentals conducting the inspection later.
• Fully Vacate All personal belongings must be removed by the lease expiration date. If not, you’ll be charged for next month’s full rent.
• Return Keys & Garage Items Return all keys, garage remotes, and fobs during your move-out inspection. If these items are not returned by the lease expiration date, you will incur daily charges until they are handed in.
• How to Get Your Security Deposit? Once the move-out inspection is completed, we will deduct any necessary repair or cleaning costs from your deposit and email you an itemized receipt. You will receive the remaining balance by check within 30 days. If you provide a new address, we will mail the check there; otherwise, it will be sent to your current address, and the Post Office will handle any forwarding. Please note that items left damaged or in disarray may incur additional replacement or repair costs.